Rafting businesses need more than just a basic booking system. They need a solution that can actually manage the logistics behind every reservation — which raft a group’s been assigned to, which guide and safety staff are covering the departure, whether there’s enough gear to go around, and whether the trip can even go out if river water levels change overnight.
So we put together this guide with 10 of the best rafting booking software that go beyond basic calendar management and offer all the behind-the-scenes tools to keep rafting businesses running. We cover:
To learn more about Bókun after reading, start your 14-day free trial.
1. Bókun
All-in-one booking, operations, & distribution management system for rafting operators
Bókun booking software is built from the ground up for the activities and experience industry. We’ve been working with activities teams for over 10 years — from solo operators to multi-location franchises — and designed every module around what these teams actually need. It packs in everything to manage all areas of operations. Not just reservations and schedules, but all the behind-the-scenes that go into offering extraordinary experiences.
And we’re a Tripadvisor and Viator brand, with a ton of resources to help our users promote their experiences to new audiences, fill their calendars, and actually grow.
We have connections with 70+ online travel sites so you can win bookings from travellers planning trips, an in-built reseller network with thousands of travel industry pros to partner up with other businesses, and affiliate support to establish your own network.
(Our users report an average 200% increase in bookings after joining Bókun 👀)
On top of it all, we’re one of the most accessible and affordable systems around. Bókun doesn’t require any training to hit the ground running, and our pricing is some of the lowest in the industry.
Our subscriptions work for even the smallest teams, and our booking fees are only 1.5%. We don’t charge Bókun booking fees on Viator reservations, and you can add walk-up, offline bookings to our platform for free. For activities like rafting, where trips aren’t cheap, our low booking fees add up to significant savings (compared to competitors charging 4% to 8% per booking).
This is why we’re one of the top-rated systems, with a 4.7-star rating on review sites like Capterra.
In the next sections, we’ll run through our core toolkit so you can see how Bókun can support your rafting business. But we also offer a free 14-day trial — no CC required! —if you want to test the waters yourself.
Bókun’s operations management modules
Bókun lets you manage scheduling, customers, products, and resources in one connected system — so you’re not juggling a handful of disconnected tools that don’t talk to each other, or piecing together your day-to-day from spreadsheets and sticky notes.
The central calendar
The Bókun central calendar is your home base for managing daily operations. Every reservation lands here — online bookings, phone-ins, walk-ups at the outpost — and it syncs in real time across every channel you sell on, so the second a seat fills on your website, it disappears from Viator, GetYourGuide, and every reseller you work with simultaneously. No refreshing three tabs to make sure you haven’t overbooked a raft.
Each reservation shows a preview of the key details (like headcount), but you can easily click to view everything you need. Check special requests, skill levels, and so on, to make sure you prepare accordingly.
This calendar also has simple tools to manage guide assignments and handle last-minute adjustments if bad weather rolls in or water levels change.
If there’s still a chance you can run the trip on a different day, you can flag the affected departures and send a mass notification giving guests a link to their own booking portal, where they choose to reschedule to a new date or cancel for a refund themselves — no manual back-and-forth needed, and the departure closes out automatically so no new bookings slip in.
If rescheduling isn’t realistic at all — the season’s fully booked, or it’s a bigger disruption like flooding — there’s a separate mass-cancellation option that refunds everyone in a single action instead.
Either way, you don’t have to manually email every booked guest and hope you catch them before they show up at the put-in.
Experiences: product & resource management
Bókun’s Experiences module is where you create listings for every rafting trip you run. Build a listing once, and it’s automatically live on your website — then you decide which other channels to push it to, whether that’s OTAs, resellers, or partner sites, so you’re not recreating the same listing everywhere you sell.
You can build out listings in a few ways: import products directly from your existing website, pull Viator products over with a one-click import, or create new listings using the product builder, which walks you through each step so there’s no guesswork.
Each listing includes the details that actually sell the trip — description, itinerary, duration, and photos or videos from past runs — so guests know what they’re signing up for before they book. You can also add details on how to prepare for the day of, like what to wear or not wear, what to bring, and what’s provided.
From there, you set availability: which days and times you’re running trips, group size minimums and maximums, put-in times, and blackout dates for high or low water season.
Pricing comes next. You can set up pricing categories, group rates, private charter pricing, and add-ons like wetsuit rental or a photo package. You can also decide how guests pay — full payment upfront, a deposit with the balance due later, or pay-on-arrival.
Resource management works alongside all of this. You can manage guide assignments, rafts, and gear automatically, without constant manual intervention. Here’s what this looks like:
You assign guides to specific trip types — so your certified white-water lead ends up on the class IV run, and a newer guide takes the scenic float — and set each guide’s capacity, how many guests they can take out per trip.
Gear gets the same treatment — paddles, life jackets, and helmets are assigned to each session alongside the raft and guide, so the system always knows how to allocate gear, what’s reserved, and what’s still available.
From there, Bókun tracks it all in the background as bookings come in. It fills each guide and raft up to capacity, reserves the required gear, and automatically closes slots once they’re full. Try to book past what a guide, raft, or set of gear can actually handle, and it won’t let the booking through.
Read more: Best tour operator software with inventory management
CRM with automated communications
Bókun comes with an in-built CRM to manage your customer base, communications, and email marketing campaigns.
Our system captures guest information as soon as they start the booking process — saving contact information and booking history — and stores it all in a neat contact book for you. You can also add extra details here, like prior injuries or whether they’ve rafted before, to ensure you have all relevant information about guests and provide them with the best experience.
When someone books with you, the system automatically sends confirmations with mobile tickets, reminders, and post-trip follow-ups, so no one on your team has to send the same emails with every booking.
Beyond that, our system includes an email template gallery to customise and schedule abandoned-cart nudges, upsells, and discount offers. You can also add your own templates here to manage newsletters, announcements about new runs, seasonal promotions, and other retargeting emails to engage past customers.
Self-service portals for customers
Our system also offers self-service portals for customers to view and manage their reservations at any time. They can reschedule, cancel, and purchase add-ons like wetsuits, all without back-and-forth emails with your team. That keeps simple changes off your team’s phone lines, freeing your staff up for the calls that actually need a human.
Check-in tools
Check-in at put-in means a group standing on a riverbank, gear to hand out, and often no cell signal once you’re off the main road. Bókun’s mobile apps and check-in tools handle it all.
Guides and staff check guests in from a phone or tablet, with the day’s manifest available so it works without a connection. Scan tickets, confirm headcounts against what’s been paid for, and move the group straight into gear-up — instead of a staff member working down a printed list while 40 people wait around.
Reporting dashboards
Bókun’s reporting module lets you break down bookings and revenue by trip type, sales channel, and time period — so you can see which trips sell out, which channels bring in the most business, and which weeks or months are your busiest vs. your slowest.
Then, you can use the data to:
- Add more departures for your top-performing trips and cut ones that consistently underperform.
- Build combo packages with your most popular runs to increase average booking value (ABV) and offer guests multiple excursions in one.
- Shift more availability toward the channels actually driving bookings.
- Staff up and stock gear ahead of your busiest stretch, based on past seasons.
- Run targeted promotions to fill out slower weeks instead of letting them go empty.
- Adjust pricing by season or trip type based on what’s actually selling at full price vs. what needs a push.
App Store
We also offer the Bókun App Store, where you can supplement our core operations toolkit with any extra modules your business requires. A must-have for rafting operators is digital waivers — send them with booking confirmations and handle all the paperwork digitally instead of chasing down signatures at the put-in. Signed waivers are saved directly to the booking, so guides can confirm they’re signed as they check guests in (and catch anyone who hasn’t completed theirs before they hit the water).
Other modules rafting teams tend to add: tip management for guide crews, SMS messaging for last-minute departure changes, and more advanced reporting.
Bókun’s tools to drive online bookings & expand your distribution network
Beyond operations, Bókun’s tools help you build a bookable website and sell across countless other channels — putting your rafting experiences in front of new customers and driving (far) more bookings than your website could bring in alone.
Website builders & booking engine widgets
Creating a bookable website is one of the most straightforward ways to secure more bookings because it lets customers easily make reservations, 24/7 — months, weeks, or hours before, in the middle of the night or during lunch break, at their computer or on the go. They don’t have to call, email, or submit a form and then wait around for an answer. They choose exactly the day and time they want to book, check out online, and confirm instantly.
And Bókun’s got you covered here, whether you have an existing website or are starting from scratch.
If you already have a site, you can embed our booking engine widgets in a few clicks. These come in a variety of styles — “Book Now” buttons, calendar views, product lists, product overviews — so you can drop them in across your site and give travellers multiple entry points to reserve time with you.
Read more: How to add a booking system to your website
If you’re not online yet, Bókun’s one-click website builder gets you a bookable site without needing a developer. Choose a template from our gallery, then fill in the fields with your images and videos, brand elements like your logo and colours, and your own copy. We also offer advanced SEO tools for those who want to take it a step further: add blog content, translate your site, connect Google Analytics, and customise navigation, buttons, and booking widgets.
After you’re done building, you can submit your preferred website name, and we’ll handle the work of securing your domain (and even cover those costs for you). Bókun websites come optimised for desktop and mobile, and with booking widgets already installed — though you can always add more or change them up.
Our system also integrates with dozens of online payment processing systems to support the full online checkout flow. Connect PayPal, Stripe, Apple Pay, Google Pay, Venmo, Klarna, Worldpay, and more. Offering a range of payment methods lets you accommodate customers wherever they’re booking from, and cover the different ways people like to pay, whether that’s a credit card, a digital wallet, or a buy-now-pay-later option like Klarna.
Check out our guides below to learn more about driving bookings from your website:
- 8 ways to increase direct bookings
- How REDRIB Experiences grew from a startup to a 5-star company with 89% direct online bookings
- How Sailing Windermere achieved business growth by accepting online bookings 24/7
Connections with OTAs & online marketplaces
Rafting trips tend to be planned well in advance — guests research and book weeks or months out, not deciding on a whim once they’ve arrived. That makes visibility on the platforms where people plan trips worth a lot. Which is why we prioritise integrations with those OTAs and online marketplaces.
At the time of writing, our system connects with 70+ online travel sites. Major names like Viator, GetYourGuide, Google Things to do, Airbnb Experiences, Expedia, Headout, Trip.com, TourRadar, the list goes on. And more niche sites, tailored to specific activities or destinations. You can connect and sell through as many sites as you wish — we never cap you here! — and test which channels work best for your business.
And as a Tripadvisor brand, we’re the #1 restech partner across major OTAs, and we hold premium partnerships with many of the biggest sites. For example, we’re….
- A Viator Preferred Partner, which lets us offer 0% Bókun fees on bookings from Viator and free annual subscription checks (12, 24, or 48, depending on your package).
- A GetYourGuide Premium Connectivity Partner, so you can easily join GYG’s platform and get your listings visible. This integration also guarantees best-in-class API performance so you can easily manage GetYourGuide bookings in Bókun.
- An official Google Things to Do connectivity partner, so you can promote your rafting experiences on the world’s most popular search engine and on Google’s (many) apps.
You can learn more about OTAs and selling on these channels in our guides below:
- The tour operator’s guide to OTA bookings
- How to add your business to Tripadvisor
- How to sell tours on Viator
- How to become a GetYourGuide supplier
- How to become a Civitatis supplier
- How to host experiences on Airbnb
- How to become a TourRadar supplier
- How to sell tours on Expedia
- How to become a Musement supplier
- How to become a Klook supplier
Bókun Marketplace
Beyond OTAs, Bókun Marketplace connects you with thousands of businesses in the travel industry — other tour and activity operators, attractions, travel agents, destination management companies, accommodation providers like hotels and resorts, rental companies, transportation services, and more.
There are three ways to use our Marketplace:
- Partner with resellers that can promote and sell your rafting excursions to their audiences.
- Resell others’ services or experiences to earn commissions.
- Build packages with partners. Bundle your rafting trip with another experience — a zipline course, a brewery tour, an overnight stay — to create a single package that neither business could put together alone.
Bókun comes with all the tools you need here to manage outreach, contract discussions, and your full partner network. All communications, contract documentation, and partner details are saved in our system for easy reference. We also send automated notifications ahead of each contract’s end date, so you know when it’s coming up and can decide whether to renew, renegotiate, or let it lapse.
Bókun Referral Tracking
The last growth driver here — completely unique to Bókun — is our Referral Tracking. This tool lets you create your own affiliate network with any business or professional you want to partner up with:local gear shops, hotels, campground owners, social media influencers, travel bloggers, or really anyone in a position to send you business.
You have complete control over this network. Add whoever you like, set commission rates individually, and modify as you go. Each affiliate gets a trackable link or their own dedicated booking page, so you can see exactly which partner sent which booking. That visibility shows you which types of affiliates actually drive business, so you know where to focus and who to seek out more of.
As we mention above, most Bókun users see an average 200% uptick in bookings with these growth drivers. They win bookings from audiences all over the globe, keep their calendars full, and actually see real, sustainable growth.
Check out some of their success stories below:
- Venice Tours achieved a 400% revenue increase through the Bókun Marketplace
- Tour Marbella pulls in 54% of its bookings through connections via the Bókun Marketplace
- Simba Sea Trips sees consistent 20% year-on-year revenue growth after joining Bókun
- Mare e Vento achieved 87% Channel Manager bookings in just 3 months with Bókun
- How Undiscovered Cotswolds grows bookings across the globe
Bókun’s packages & how to get started
You can get started with Bókun with our 14-day free trialto make sure it’s your best fit.
After the trial period, you can get on board with our START plan. This includes all the core features discussed above — all the operations management modules, tools to sell rafting experiences online, and full Marketplace access. It’s our most popular plan, designed to support businesses at all growth stages. The START plan costs $49/month, with a low 1.5% online booking fee. We never charge Bókun booking fees on Viator or offline reservations.
We also offer enterprise-level plans — PLUS and PREMIUM — for larger operations with more advanced requirements. These include additional features like agent portals, subvendor management, resource allocation, and Zapier access. We also provide dedicated onboarding, priority support, and yearly strategy calls for our enterprise teams.
See what Bókun can do for your business by starting a 14-day free trial.
2. Bookeo
Bookeo has been around since 2012 and is most popular among smaller tour and rafting operators for its simplicity. The feature set is straightforward, the product is easy to learn, and pricing is clear.
The core toolkit covers what a small operation needs to get bookings online — a widget you can embed on your site, a booking calendar, staff scheduling, automated confirmations and reminders, and a customer portal so guests can reschedule or cancel themselves. Reviewers consistently mention how quickly they got up and running, with little to no learning curve for staff or guests. And Bookeo only charges flat subscription fees. No extra booking fees on top.
The gaps show up when you look more closely at what rafting actually needs. There’s no way to track gear like rafts, paddles, or life jackets against your bookings. Bookeo handles staff scheduling, but equipment is left for you to manage separately.
Every plan also caps you on products, staff logins, and monthly bookings — caps that operators say they hit faster than expected once their season picks up. And the interface is frequently described as dated.
On top of that, there’s no reseller network and OTA connections are limited, so you’re mostly relying on direct bookings to fill your calendar rather than any built-in way to expand your reach.
Find more Bookeo reviews here.
Features
- Online booking widget (for existing sites)
- Product & availability management
- Customisable booking management calendar
- Staff management
- Channel management & connections with OTAs
- Native POS
- Integrations with online payment processors like Stripe
- Automated communications to send booking confirmations, reminders & follow-ups
- Customer portals to cancel or modify reservations
- Waitlisting tools
- Upselling tools
- Options to sell merchandise, gift cards & vouchers
- Reporting dashboard
Pricing
Bookeo offers three packages — the small business plan is inexpensive, but the other packages get pricier for larger teams, and Bookeo caps products, logins, and bookings across all plans.
- The Standard plan ($39.95/month) supports 20 products, 20 staff logins, and 1,000 bookings per month.
- The Large plan ($79.95/month) supports 40 products, 40 staff logins, and 2,000 bookings per month.
- The X-large plan ($119.95/month) supports 60 products, 60 staff logins, and 3,000 bookings per month.
Read more: Best Bookeo alternatives for activity & experience providers
3. Rezgo
Rezgo has been serving tour and activity operators since the mid-2000s. It’s a popular pick among smaller rafting and river outfits, and it offers a concierge booking option where hotel desks and DMOs can book your trips directly on a guest’s behalf in real time — something none of the other names on this list offer.
Resource management is also a strong suit for Rezgo. Guides and rafts get allocated as bookings come in, instead of you tracking gear on a separate spreadsheet. Digital waivers are built in, and event manifests give you a clean view of headcounts and waiver status before a group heads out. Reviewers running rafting and boating operations also call out the support team, noting they get real people on the phone rather than a ticket queue.
However, Rezgo does have some drawbacks. Instead of a flat monthly fee, Rezgo charges 4.9% on online bookings and 0.9% on POS transactions — on the higher end for rafting operators, where trip prices are steep enough that a few percentage points add up fast. There’s also no tool to reschedule or cancel a full day of departures at once, so if water levels spike overnight, you’ll have to contact guests individually. And distribution is limited. Rezgo offers a reseller network, but it’s pretty sparse compared to competitor networks.
Features
- Website builder
- Online booking widgets (for WordPress sites)
- Open API to develop custom online booking solutions
- Customisable booking calendar
- Connections with OTAs & channel management
- Reseller network
- Concierge services (to support concierge relationships)
- Live & dynamic availability
- Resource management to monitor equipment availability
- Flexible pricing tools & multi-currency features
- Options to sell gift cards & merchandise
- Integrations with popular payment gateways (e.g., Stripe & PayPal)
- Native POS
- Invoice management
- Guest waivers
- Fast check-in tools, like mobile tickets
- Reporting
Pricing
Rezgo charges a 4.9% booking fee for online reservations and a 0.9% fee for POS bookings.
Read more: Best Rezgo alternatives
4. Xola
Xola is a top-rated booking platform best known for its clean, modern interface, full feature set, and helpful 24/7 support team. It’s popular across the tour and activity space broadly, but it’s got real traction with rafting and other water-based operators specifically. One rafting company’s review credits Xola with getting them entirely off manual phone bookings.
Resource management is Xola’s strongest feature for rafting operators — scheduling guides and equipping trips happen right alongside the booking itself.
You can assign staff to outings and auto-email trip rosters. Then guides can sync bookings to their own calendar, so nobody’s tracking down a schedule the morning of a trip. Those rosters carry more than logistics, too — Xola’s custom post-purchase questions capture swimming ability, prior rafting experience, and skill level right in the booking flow, so guides walk into a trip already knowing who they’re taking downriver.
On the equipment side, rafts and gear can be set up as fixed resources shared across multiple trip listings, so a raft booked for a morning departure won’t accidentally get reserved twice. You can also take equipment offline for maintenance in a few clicks — useful when a raft needs a patch or a life jacket needs replacing mid-season, since it comes out of the available pool without you having to manually block every listing it’s tied to.
However, there’s no tool to reschedule a full day of departures at once if conditions change, so that gets managed on a trip-by-trip basis. And a few reviewers report that split-payment bookings can’t be edited without cancelling and rebooking the whole thing.
Features
- Website building service
- Online booking widgets
- Channel management & OTA connections
- Distribution network
- Availability management
- Inventory management
- Staff management
- Phone booking system to manage offline reservations
- Native point-of-sale (POS)
- CRM
- Marketing tools to promote your tours & retarget customers
- Digital waiver solution
- Customisable tickets (and ticket scanning tools for convenient check-in)
- Reporting
- Mobile apps
Pricing
Xola charges travellers a variable partner fee at checkout. This fee starts at 2.39% + 30¢ per transaction but can be as high as 6% for international transactions.
Read more: Best Xola alternatives comparison guide
5. TripWorks
TripWorks is an all-in-one reservation platform aimed at tour operators managing complex, high-volume operations — it’s popular with mid-sized and larger businesses that have outgrown simpler booking tools and need something built for weather-dependent, logistics-heavy days.
Automated rescheduling is the standout here for rafting operators. One operator reports it saved them 2 to 3 hours a day compared to manually reworking a schedule — and for rafting, where a rising river can wipe out a whole day’s departures overnight, that’s solving the exact problem most booking platforms don’t address.
Guides get smart assignments based on availability, real-time dashboards track equipment status alongside guest numbers, and QR-code check-in speeds guests through before they hit the water. Then you’ve got native digital waivers to round out the safety side.
However, several reviews describe billing problems: TripWorks collects its fee against the full booking total the moment a deposit comes in, not when the balance is actually paid. For rafting operators running deposit-based bookings — standard practice for pricier or multi-day trips — that makes cash flow and reconciliation messier than it should be.
Then, booking fees themselves run 6% — either absorbed by the operator or passed to guests at checkout. And that’s before transaction fees. Add the standard 2.9% + 30¢ card processing rate on top, and the real cost of a booking runs closer to 9%, which puts TripWorks among the more expensive options on this list.
Read more TripWorks reviews here.
Features
- Online booking widget (that connects to existing sites)
- Reservation management
- Product management
- Availability management
- Connections with OTAs & channel management
- Reseller marketplace
- Options to sell gift cards & vouchers
- Dynamic pricing
- Digital waiver solution
- Native POS
- Integrations with Apple Pay & Google Pay
- Marketing tools to build PPC campaigns & improve your reach on social media
- Integrations with marketing & business applications
- Reporting
Pricing
TripWorks charges 6% online booking fees and a 2.9% + 30¢ transaction fee per booking.
Read more: Best TripWorks alternatives
6. FareHarbor
FareHarbor is one of the biggest names in the tour and activity booking space. They’re owned by Booking Holdings (the parent company behind Booking.com, Priceline, and Kayak), have been in the game for over a decade, and work with over 23k operators worldwide. It’s a common choice for rafting businesses that want a name-brand type of system.
FareHarbor offers a pretty complete toolkit. It’s got you covered on the operational side and offers a variety of growth drivers. Rafting businesses tend to call out the central calendar for handling multi-location scheduling well, as well as the guide assignment tools that help pair the right staff with the right departures.
Despite its reputation and robust toolkit, FareHarbor isn’t a top choice here because of its high pricing. Like TripWorks above, booking fees are steep, ranging from 6% to 8%, and are automatically passed on to customers at checkout. Which might seem fine, as operators don’t pay them. But high fees at checkout can deter customers (especially for already expensive experiences), and variable fees make it hard to predict what they will be charged when it’s time to enter their card details. Operators have no control here, and many of them say these high fees have cost them business.
In addition to these fees, FareHarbor charges extra for what are otherwise standard features.
For example, they charge $5k/year (or $499/month) for their website-building service. But they’re not doing anything extraordinary here: they’re using the same types of website builders and templates found in other systems while charging you to build the site. Then, if you ever leave FareHarbor, they keep the site, and you forfeit that investment.
They also charge between $2.2k and $5k for SEO services to improve website performance. While, again, most website builders include SEO tools for free.
And they take a cut (20% to 25%) of every booking you win from their reseller network. They’re the only booking software we’re aware of that does this.
All in all, FareHarbor offers everything rafting operators need — but you’ll pay a premium for it when other systems offer similar features at a much lower price point.
Read more FareHarbor reviews here.
Features
- Website-building services (and online booking widgets for existing sites)
- Centralised booking calendar to manage online & offline bookings
- Channel management
- Distribution network — including connections with OTAs and partners
- Inventory management — to create product listings, track equipment and staff availability, set tour capacities, and create tickets and pricing options
- Staff management, to manage staff schedules and assign guides to tours
- Native POS
- Integrations with online payment providers
- Customer portals to cancel or modify reservations
- Flexible check-in features & online waiver solutions
- Options to sell memberships
- Reporting dashboard
- Mobile apps
Pricing
FareHarbor charges booking fees ranging from 6% to 8%. They also charge:
- $5k per year (or $499/month) for their website-building service
- $2.2k or $5k per year (depending on your package) for SEO services
- 20% to 25% commission from every booking you earn through the reseller network
Read more:
7. Peek Pro
Peek Pro’s booking platform is built for operators running outdoor adventures and excursions, with a ton of features to support rafting logistics.
- Guide management tracks individual guide availability so schedules fill without double-booking staff.
- Equipment tracking shows every raft and piece of gear in real time — in use, available, or pulled for maintenance — and buffer times can be set between trips to prep equipment for the next group.
- Digital waivers are free and built in, with guests able to pre-sign before they even arrive.
- Custom manifests keep headcounts and signed waiver status together in one place, visible to guides before a trip.
- QR check-in gets guests off the bank and onto the water faster.
- Automated messaging handles reservation reminders, meeting locations, and weather cancellations by text and email.
- The customer portal hosts safety videos, river maps, and day-of instructions, plus self-service rescheduling so guests can shift their own booking without calling in.
- Dynamic pricing adjusts rates automatically based on seasonal demand and weather forecasts.
- Peek Protect refunds guests in full on a cancelled booking while letting the operator keep 100% of the revenue — a real difference for a business where a rising river can wipe out a day’s bookings without warning.
- The mobile app works offline, which matters for operators checking guests in from a put-in with no signal.
- OTA connections with Viator, GetYourGuide, and other resellers help fill the calendar beyond direct bookings.
However, like FareHarbor and TripWorks above, the problem here is pricing. Peek no longer lists pricing online, but they’ve historically charged some of the highest fees in the industry (between 6% and 8%). And reviewers who’ve actually gotten quotes say it’s expensive.
We’ve also seen reviewers say Peek’s quality of support is majorly declining. While they used to be pretty responsive, it now takes days to hear back. In some cases, refund and payout issues have dragged on for weeks, with funds held and no clear timeline for resolution.
Read more Peek Pro reviews here.
Features
- Online booking engine
- Customisable booking calendar
- Channel management & OTA connections
- Reseller network
- Resource management
- Availability management
- Marketing tools to recapture lost sales, including abandoned booking follow-ups & waitlists
- Add-ons, bundles, memberships, gift cards, vouchers, and promo codes
- Dynamic pricing with AI-driven demand-based adjustments
- Peek Copilot — AI tool for marketing, content creation & workflow automation
- Peek Capital — business financing through Peek’s VC network
- Automated customer notifications
- Digital waivers & fast check-in features
- Native POS & flexible online payment options
- Integrations & API
- Mobile apps
- Reporting
Pricing
Peek Pro no longer displays pricing online. They’ve historically charged booking fees as high as 6% and 8%. You’ll have to schedule a demo with the Peek team to learn more.
Read more: Best Peek Pro alternatives comparison guide
8. The FlyBook
The FlyBook was built by tour guides for tour guides, and that experience shows in the system’s deep feature set. It’s a strong fit for rafting outfits that run guided trips alongside separate equipment rentals — kayaks, tubes, paddleboards for calmer water — since the platform is built to manage both sides of that business in one system.
With the equipment management here, every raft, paddle, and life jacket lives in a shared inventory you can see in real time — what’s checked in and what’s out. And The FlyBook’s drag-and-drop scheduling lets you swap equipment between reservations if you have to make last-minute changes.
As bookings come in, guides can be assigned automatically. The system pulls the next available, eligible guide based on their existing schedule, so nobody’s double-booked. You can also assign manually from the reservation itself if you want more control over who runs which trip. Either way, the guide is notified by text or email and has to accept or decline; once confirmed, it lands on their calendar.
Once a guide and the gear are locked in, waivers close out the booking. A signed waiver ties automatically to that specific reservation, so a guide can pull up the trip roster and see at a glance who’s covered — no separate stack of paper to track down at the put-in.
That same reservation structure carries over to multi-day trips, too: The FlyBook treats a four-day expedition as a single booking rather than splitting it into four separate reservations, so gear, guides, and waivers all stay tied to the same trip from start to finish.
Reporting is the weak point in the back office. Financial reports track by trip date rather than when payment actually came in, which throws off reconciliation. And the data doesn’t export cleanly to Excel or QuickBooks, so bookkeeping ends up needing a bunch of manual cleanup that shouldn’t be necessary.
The guide assignment has a specific gap, too: the system won’t let you assign one guide to two different trips, even when the timing would clearly allow it. Operators end up working around this by hand rather than the software handling it.
And for outfits with regular repeat guests, there’s another annoyance: profiles don’t carry guest answers forward, so the same intake questionnaire has to get filled out on every single booking — even for someone who rafted with you three times last season.
Read more The FlyBook reviews here.
Features
- Online booking widget
- Customisable booking calendar with real-time availability.
- Reservation management tools, with features to connect with OTAs, partner with travel agents, and support group sales.
- Rental management, with tools to list rental equipment and sell reservations online.
- Staff and resource management
- Marketing tools to automate customer communications, sell gift cards and vouchers, and offer promo codes and bundle deals.
- Smartwaivers
- Kiosk mode, where customers can book reservations and sign waivers on the fly.
- Payment management tools
- Rain checks
- Land use reporting tools
- Integrations
- Reporting & back-office tools
- Mobile apps
Pricing
The FlyBook doesn’t disclose pricing online. You must schedule a demo to receive a custom quote.
9. Anolla
Anolla started as general appointment software for salons, studios, and clinics, and has since expanded into tour and activity bookings as part of the same platform. It’s a low-cost, build-it-yourself type of setup — you join for free, then add and pay for whatever features your business actually needs. The only standard cost is Anolla’s booking fees, though they don’t disclose those rates online.
For rafting specifically, that general-purpose foundation shows. It lacks advanced resource management, so you can’t tie guides and equipment to bookings; you have to handle all of that scheduling separately. Digital waivers aren’t a listed feature either, which is essential for anyone putting guests on the water. And distribution is thin: OTA connections to sites like Viator and GetYourGuide are available, but there’s nothing close to a reseller network or affiliate program to help you win new business beyond those channels.
With these downsides, we can’t strongly suggest Anolla. We only include them here because they now advertise themselves to rafting businesses — in this effort to expand into the tours and activities realm — as you can see in the screenshot above. Since you’re likely to run into them during your research, it’s best to know exactly what they offer (and how they fall short).
Features
- Online booking widgets
- Custom booking forms
- Context-aware AI assistant for customer inquiries (25+ languages)
- Product & resource management
- Memberships & recurring subscriptions
- Prepaid passes & multi-session course cards
- Group & private booking management
- Automated waitlists
- Gift card sales
- Dynamic pricing
- Customer management (CRM)
- Automated email & SMS communications
- Email campaign tools with audience segmentation
- Time blocking for set-up & safety briefings
- Integration with Stripe payments
- Integrations with Google Analytics, GTM, & Meta Pixel
- IoT integrations
- Mobile apps
- Reporting
Pricing
Anolla charges booking fees but does not disclose those rates. You must contact their team for full pricing information.
10. BookingTerminal
BookingTerminal is a smaller, newer name in the tour and activity space, built for operators managing bookings, resources, and staff across day-to-day operations. Reviewers consistently describe it as straightforward to run and easy for staff to pick up quickly, with responsive support.
However, as a newer name, the product isn’t as built out as others on our list. The feature set is pretty thin. It sticks to the basics with reservation management, staff scheduling, guest communication, and reporting.
The resource management tools work well for rafting operators, though. Rafts and gear get tracked as a live fleet, with availability updating automatically as bookings come in, so you’re never double-booking a raft that’s already out on the water. Buffer windows between departures give guides time to inspect, clean, and reload equipment before the next group shows up.
And it offers convenient digital waivers. These are sent with booking confirmations and, once they’re complete, are attached to reservations, so a guide checking a roster before departure can see who’s covered without opening a second tool.
Beyond the thinner feature set, another downside worth mentioning is the high fees. BookingTerminal charges 5% per booking. Not as high as others on the list, but still steep.
And above all, BookingTerminal hasn’t been around long enough to prove itself the way established systems have. There’s a thin base of independent reviews to draw from. And while what’s out there is mostly early and positive — there’s not much evidence yet of how it holds up during a packed weekend, a system outage, or a sudden wave of cancellations.
Find more BookingTerminal reviews here.
Features
- Online booking widget
- Booking page builder (BT Pages)
- Central calendar & dashboard
- Resource & capacity management for mixed and private trip groupings
- Add-ons integrated into the booking flow
- Automated guest communications
- User-specific staff permissions
- Payment processing
- Promotions & marketing tools
- Reporting
- Dedicated support manager
Pricing
BookingTerminal charges 5% online booking fees.
Choose the right online booking system for your rafting business
Every platform on this list can take a booking. But very few of them have the tools to actually run a rafting business — juggling guides, rafts, and gear against a river that might not cooperate with your schedule. And fewer still can do that without eating into margins that are already tight on trips this expensive.
That’s the gap Bókun closes. Real-time resource management for guides and gear, mass rescheduling and cancellation tools for when water levels turn, and some of the lowest booking fees on this list. All backed by growth drivers designed to fill your calendar, not just organise it.
Start your 14-day free trial to see how Bókun manages the guides, gear, and scheduling behind your rafting business — so all you have to do is provide those action-packed experiences that keep guests coming back.
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