Customer communications
Make every
message count
Keep customers informed, build better relationships, and turn great experiences into glowing reviews. All while spending less time in your inbox.
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Use our ready-made templates and personalise when you need to
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Save hours by automating everyday emails
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Send targeted emails to specific customers with our simple CRM tools
You know tours.
We know tech.
2,600+
OTAs and resellers in the Bókun Marketplace
200
Hours saved every year with automations and real-time availability
250%
More direct bookings when you create a website or add a booking widget
Send better emails
Keep your guests engaged and informed – from first booking to final thank-you. Automate the everyday messages and add a human touch when you need to.
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Pick one of our ready-made templates or build your own
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Add personal details like your logo and email signature
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Save your customised template once and use it forever
Automate everyday emails
Make sure every message goes out on time, every time. Without you having to lift a finger.
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Automate booking and cancellation confirmations
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Build more five-star reviews with automatic post-trip emails
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Recover lost sales with friendly abandoned-cart reminders
More control for your guests. More time for your team.
Our customer portal is a win-win. It reduces manual work and gives you more opportunities to upsell. All while letting travellers manage their bookings with ease.
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Cut down on no-shows and lost payments with automatic reminders and payment links
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Remind guests to complete booking details or confirm pick-up automatically
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Let customers quickly rebook disrupted experiences in just a few clicks
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Boost revenue with post-booking add-ons and upsells
Make changes easy for everyone
Great communication goes both ways. With Bókun’s customer portal, guests can easily change or cancel their bookings – no calls or emails needed. Super helpful for customers. Super helpful for your team.
Keep every guest
in the loop
Our CRM tools make it quick and easy to reach the right people. Update start times, send review reminders, or share your next big offer. All with emails that actually get opened.
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Filter your customer list by name, activity, or date
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Automate your messages or send one-offs in seconds
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Contact one guest, a group, or everyone on your list – fast
Real stories. Real results.
We partner with travel businesses of all sizes, across the globe.
Railbiking in Greece
Railbiking in Greece doubled their bookings within a year with Bókun.
Bring browsers
back to book
We can help you set up personalised emails that automatically send when a customer leaves something in their basket. So they come back to book.
Did you know?
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More than 85% of virtual carts are abandoned by online travel shoppers.*
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Nearly 60% of those customers open follow-up emails from travel operators.*
* Source: SaleCycle 2023 Travel Ecommerce Stats and Trends Report
Do it all, with our app
Keeping track of calendars, diaries, and emails is hard – especially when you're out with guests. So we built an app to make everything easier. Check schedules, look out for passenger updates, and scan tickets – all from your phone.
Speak your customers’ language. With automatic website translation.
With our built-in Google Translate feature, you can translate your website in minutes, or edit it manually for a more personal touch. Each translation creates a dedicated version of your site. So you’re ready to welcome guests from anywhere.
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Choose multiple languages based on your customer base
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Translate pricing, categories, T&Cs, and product descriptions quickly
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Create everything in your default language, then translate with a few clicks
