There’s a moment every Experience Operator knows. It’s 7:58am at the wharf. The 9am tour is half-checked-in. A guest is rummaging through her bag for a waiver she swears she signed. Your guide is on a clipboard. Your phone’s lit up with two enquiries from last night you haven’t answered yet. Somewhere in a spreadsheet, a margin is quietly slipping.
You didn’t start a tour business to spend mornings like this.
That’s exactly the gap Dazhboards is built to close. They’re a Bókun App Store partner running an AI platform – SmartGM – that sits on top of the tools you already use and quietly takes the admin off your plate. And they’ve just launched something we think most operators will care about straight away.
New on the Bókun App Store: Dazhboards Waivers
Waivers are the small problem that creates the big delay. Paper signatures, missing forms, guardian signatures for minors, the 20 minutes of dock-side chaos before every departure.
Dazhboards Waivers fixes it before it starts:
- The moment a booking confirms in Bókun, your guest gets a waiver link by email
- They sign from any device – no app download, no portal login
- Your guide opens the live manifest and sees waiver status next to every name
- Anyone still unsigned does a 60-second tablet sign on arrival
- Every signature is timestamped, IP-verified, and stored in a searchable vault — find any document in under 10 seconds
Setup takes under 30 minutes. The Dazhboards team builds your first template, tests the integration, and you’re live before your next tour departs.
Install Dazhboards Waivers from the Bókun App Store
But Waivers is just one piece of what they do
Most operators discover Dazhboards through one specific pain point – waivers, missed enquiries, a guide who can’t see who’s checked in. Then they realise the platform does a lot more.
SmartGM has four modules, all sitting on top of Bókun and your other tools:
Customer Support. Every enquiry from email, chat, WhatsApp, Instagram, and SMS lands in one inbox – with full booking context. AI suggests replies. You hit send. The 6pm enquiry that used to disappear into a voicemail now becomes a booking.
Sales. See product performance, reseller behaviour, and revenue leakage in real time. Know which tours are actually making money once guide costs, platform fees, and refunds are in. Stop guessing.
Operations. Waivers, manifests, tour readiness. Know what’s ready and what isn’t before the day starts – not after.
Marketing. Reviews, conversion insight, and demand signals tied back to real bookings. Find out which channels are actually moving the needle.
And then there’s Ask SmartGM
This one’s the part operators get most excited about once they try it.
Ask SmartGM is the AI interface to your business. You type a question in plain English. It answers from your live data.
Questions like:
- “Why are bookings down this week?”
- “Which tour is most profitable right now?”
- “What’s changed since yesterday?”
- “What’s not ready for tomorrow’s departures?”
- “Which reseller is behaving differently?”
No reports to pull. No spreadsheets to export. No “let me check with ops”. You ask, you get an answer – what changed, why, what to do next.
It’s the difference between a dashboard that shows you 40 charts and a system that just tells you the thing you actually need to know.
Why this matters for Bókun Experience Operators
You didn’t become a guide to stare at spreadsheets. We’ve said that before, and we’ll keep saying it.
Bókun handles the booking engine. Dazhboards adds the intelligence layer on top – the part that watches for the missed enquiry, the unsigned waiver, the reseller whose volume just dipped 30%, the margin that’s quietly eroding.
Together, less time in admin. More time doing the work that actually grows your business.
Get started
Waiver by Dazhboards is live now in the Bókun App Store. Setup takes under 30 minutes. No long-term contract. Cancel any time.
The wider SmartGM platform offers a 30-day free trial – no credit card needed.
Reliable tech. Remarkable experiences. Bókun – A Tripadvisor Company.