TripWorks pricing breakdown<\/h2>\n
TripWorks\u2019s pricing is as follows:<\/p>\n
- \n
- Booking fees:<\/strong> 6%<\/li>\n
- Merchant service fees: <\/strong>2.9% + 30\u00a2 for each booking<\/li>\n
- Subscription fees:<\/strong> None<\/li>\n<\/ul>\n
TripWorks booking fees are some of the highest across tour operator software. Here\u2019s how they compare:<\/p>\n
- \n
- Booking fees on the low end are typically between 1% and 2% \u2014 B\u00f3kun falls under this category with fees of 1% to 1.5%, depending on the package you choose<\/a>.<\/li>\n<\/ul>\n
- \n
- Moderate fees are usually between 3% and 4% \u2014 brands like Checkfront<\/a>, BookingHound, and Beyonk fall in this category.<\/li>\n<\/ul>\n
- \n
- High fees are anything above 6% \u2014 we see FareHarbor<\/a>, Peek Pro<\/a>, and TripWorks now charging these steep fees (with Peek Pro charging as high as 8%).<\/li>\n<\/ul>\n
TripWorks lets tour operators decide who covers booking fees: business owners can absorb them and pay TripWorks 6% of each booking, or pass the fees on to customers at checkout.<\/p>\n
While option B means tour operators can essentially use the platform for free, the risk is that passing steep fees on to customers may deter them from completing checkout.<\/p>\n
If you only offer budget experiences, a 6% fee might not be that big of a deal for customers. What\u2019s a couple of extra dollars? <\/em><\/p>\n
But if you offer more expensive experiences (like boat charters<\/a>, wildlife safaris, multi-day excursions, VIP experiences, or private tours), fees could majorly increase the prices of your experiences and drive customers away.<\/p>\n
So tour operators face two not-so-great choices: pay high fees on every booking, or risk losing customers during checkout.<\/p>\n
Not only that, but TripWorks charges some of the most expensive transaction fees<\/strong> in the market. Add in steep booking fees, and TripWorks takes nearly 9% of every booking<\/strong> (6% booking fees + 2.9% transaction fees).<\/p>\n
TripWorks product overview<\/h2>\n
![\"TripWorks](\"https:\/\/www.bokun.io\/wp-content\/uploads\/2025\/06\/tripworks-homepage.png\")
<\/p>\nTripWorks is among the highest-rated tour operator software \u2014 earning an exceptional 4.9-star rating<\/a> on review sites like Capterra. The platform offers a comprehensive, all-in-one toolkit to help tour operators boost bookings, streamline operations, and deliver five-star customer experiences.<\/p>\n
Users like that the platform:<\/p>\n
- \n
- Offers essentials to manage all of their business\u2019s moving parts and back-office operations (with booking, availability, product, resource, and channel management).<\/li>\n<\/ul>\n
- \n
- Packs in a variety of growth drivers (like OTA integrations and its in-built partner network) to help them scale smarter.<\/li>\n<\/ul>\n
- \n
- Includes powerful analytics and reporting capabilities to understand where they\u2019re winning and where they can improve.<\/li>\n<\/ul>\n
TripWorks differentiates itself with a suite of sales and marketing tools \u2014 including abandoned cart recovery, tipping, and direct customer communications \u2014 plus a native digital waiver solution. This waiver feature appeals to adventure and excursion providers (like zipline, rafting, kayaking, paragliding, and horseback riding guides).<\/p>\n
Users consistently praise TripWorks for its modern design, ease of use, and responsive customer service \u2014 particularly the ability to video call with dedicated account managers. They also note that the team regularly updates features based on client feedback, ensuring the platform continues to evolve.<\/p>\n
This combination of user-friendly design and responsive development makes TripWorks especially popular with operators looking for better technology to support their operations and growth goals.<\/p>\n
Notable TripWorks features<\/h3>\n
- \n
- Online booking widgets<\/li>\n
- Booking & real-time availability management<\/li>\n
- Reservation management<\/li>\n
- Calendar & event scheduling<\/li>\n
- Connections with OTAs & channel management<\/li>\n
- Reseller network<\/li>\n
- Product management<\/li>\n
- Itinerary creation<\/li>\n
- Dynamic pricing<\/li>\n
- Resource management \u2014 including team scheduling, guide management, & equipment tracking<\/li>\n
- CRM & customer management<\/li>\n
- Automated communications<\/li>\n
- Mobile tickets & ticket scanning<\/li>\n
- Season ticket management<\/li>\n
- Marketing tools & integrations with marketing software<\/li>\n
- Native point-of-sale (POS)<\/li>\n
- Integrations with Apple Pay & Google Pay<\/li>\n
- Invoice & billing management<\/li>\n
- Options to sell gift cards & vouchers<\/li>\n
- Digital waivers<\/li>\n
- Multi-currency & multi-language support<\/li>\n
- Customisable reporting<\/li>\n<\/ul>\n
Reviews of TripWorks\u2019s booking platform<\/h3>\n
Positive reviewers of TripWorks appreciate its:<\/p>\n
- \n
- Exceptional, personalised customer service<\/strong> with dedicated account managers available for calls and emails.<\/li>\n<\/ul>\n
\u201cThe dedicated customer service with an actual account manager that I can talk to when I have an issue is one of the top features I love.\u201d<\/em><\/p>\n
- \n
- User-friendly design<\/strong> with a clean, attractive interface and a straightforward booking process.<\/li>\n<\/ul>\n
- \n
- Strong feature set <\/strong>that integrates multiple resellers and booking platforms into one calendar.<\/li>\n<\/ul>\n
- \n
- Flexible pricing options<\/strong>, including dynamic pricing and tipping features that can significantly boost revenue.<\/li>\n<\/ul>\n
\u201cThe tipping feature is awesome. We used to get $250\u2013$400 in tips per tour. Now we get $800\u2013$1000 per tour group.\u201d<\/em><\/p>\n
- \n
- Efficient tour rescheduling features<\/strong> that save hours of work for weather-dependent operators.<\/li>\n<\/ul>\n
- \n
- Easy product setup for tours, vouchers, and gift cards,<\/strong> coupled with fast payment processing.<\/li>\n<\/ul>\n
- \n
- Frequent platform updates<\/strong>, driven by actual user feedback.<\/li>\n<\/ul>\n
- \n
- Highly scalable platform<\/strong> designed to support growing tour operators with flexible tools for multi-location, multi-product, and multi-channel sales.<\/li>\n<\/ul>\n
User reviews also mention some noteworthy drawbacks:<\/p>\n
- \n
- Steep learning curve:<\/strong> While the comprehensive toolset has benefits, it can also feel overwhelming.<\/li>\n<\/ul>\n
- \n
- Complex configuration: <\/strong>Capacity and booking management settings can be difficult to fine-tune, especially for operators with complex resources or group sizes. Extra training or support may be required.<\/li>\n<\/ul>\n
- \n
- Booking restrictions:<\/strong> Options like minimum\/maximum party sizes or timeslot rules demand careful setup to avoid customer confusion or booking errors during checkout.<\/li>\n<\/ul>\n
- \n
- Performance issues:<\/strong> The platform can be slow to load, with frequent glitches and system errors.<\/li>\n<\/ul>\n
- \n
- Customer support drop-off: <\/strong>Customer support quality often declines after onboarding, with some users reporting major unresolved issues.<\/li>\n<\/ul>\n
\u201cWe have regularly been reporting issues, but little to no progress is made on things that are having a major negative impact on our business.\u201d<\/em><\/p>\n
- \n
- Limited automation: <\/strong>Customer-initiated cancellations and commission payouts lack automation, creating extra manual work.<\/li>\n<\/ul>\n
- \n
- Subpar scheduling flexibility: <\/strong>Resource and guide scheduling options are often described as insufficient.<\/li>\n<\/ul>\n
\u201cWe\u2019re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren\u2019t as flexible as we need.\u201d <\/em><\/p>\n
- \n
- High booking fees: <\/strong>Many operators say steep fees deter customers from completing purchases, with some reporting significant drops in conversion rates after switching to TripWorks.<\/li>\n<\/ul>\n
You can find more verified reviews of the TripWorks booking system on <\/em>Capterra<\/em><\/a>. <\/em><\/p>\n
Read more: <\/strong>Best alternatives to TripWorks<\/a><\/p>\n
B\u00f3kun vs. TripWorks<\/h2>\n
B\u00f3kun is one of the most popular tour operator software on the market because:<\/p>\n
- \n
- Built for all business sizes: <\/strong>Designed to support teams of all sizes \u2014 especially small operators<\/a> looking for tools to drive sustainable growth.<\/li>\n<\/ul>\n
- \n
- All-in-one toolkit:<\/strong> Includes some of the strongest growth features in the industry (more on those shortly).<\/li>\n<\/ul>\n
- \n
- Backed by Tripadvisor:<\/strong> Born and raised by Tripadvisor<\/a> \u2014 one of the largest online travel directories \u2014 with exclusive perks that help operators reach global audiences.<\/li>\n<\/ul>\n
- \n
- Powerful distribution network:<\/strong> Exclusive partnerships and integrations with Viator<\/a>, GetYourGuide<\/a>, Google Things to do<\/a>, and Airbnb<\/a> let operators sell tours across top platforms, increase visibility, and save money as they expand.<\/li>\n<\/ul>\n
- \n
- Affordable pricing: <\/strong>Our START plan is just $49\/month with only 1.5% booking fees for online reservations \u2014 helping operators keep more of what they earn. (B\u00f3kun is rated 4.7 stars<\/a> for Value for Money.<\/em>)<\/li>\n<\/ul>\n
Here\u2019s how our pricing compares to TripWorks:<\/p>\n
\n
- Affordable pricing: <\/strong>Our START plan is just $49\/month with only 1.5% booking fees for online reservations \u2014 helping operators keep more of what they earn. (B\u00f3kun is rated 4.7 stars<\/a> for Value for Money.<\/em>)<\/li>\n<\/ul>\n
- Powerful distribution network:<\/strong> Exclusive partnerships and integrations with Viator<\/a>, GetYourGuide<\/a>, Google Things to do<\/a>, and Airbnb<\/a> let operators sell tours across top platforms, increase visibility, and save money as they expand.<\/li>\n<\/ul>\n
- Backed by Tripadvisor:<\/strong> Born and raised by Tripadvisor<\/a> \u2014 one of the largest online travel directories \u2014 with exclusive perks that help operators reach global audiences.<\/li>\n<\/ul>\n
- All-in-one toolkit:<\/strong> Includes some of the strongest growth features in the industry (more on those shortly).<\/li>\n<\/ul>\n
- Built for all business sizes: <\/strong>Designed to support teams of all sizes \u2014 especially small operators<\/a> looking for tools to drive sustainable growth.<\/li>\n<\/ul>\n
- High booking fees: <\/strong>Many operators say steep fees deter customers from completing purchases, with some reporting significant drops in conversion rates after switching to TripWorks.<\/li>\n<\/ul>\n
- Subpar scheduling flexibility: <\/strong>Resource and guide scheduling options are often described as insufficient.<\/li>\n<\/ul>\n
- Limited automation: <\/strong>Customer-initiated cancellations and commission payouts lack automation, creating extra manual work.<\/li>\n<\/ul>\n
- Customer support drop-off: <\/strong>Customer support quality often declines after onboarding, with some users reporting major unresolved issues.<\/li>\n<\/ul>\n
- Performance issues:<\/strong> The platform can be slow to load, with frequent glitches and system errors.<\/li>\n<\/ul>\n
- Booking restrictions:<\/strong> Options like minimum\/maximum party sizes or timeslot rules demand careful setup to avoid customer confusion or booking errors during checkout.<\/li>\n<\/ul>\n
- Complex configuration: <\/strong>Capacity and booking management settings can be difficult to fine-tune, especially for operators with complex resources or group sizes. Extra training or support may be required.<\/li>\n<\/ul>\n
- Steep learning curve:<\/strong> While the comprehensive toolset has benefits, it can also feel overwhelming.<\/li>\n<\/ul>\n
- Highly scalable platform<\/strong> designed to support growing tour operators with flexible tools for multi-location, multi-product, and multi-channel sales.<\/li>\n<\/ul>\n
- Frequent platform updates<\/strong>, driven by actual user feedback.<\/li>\n<\/ul>\n
- Easy product setup for tours, vouchers, and gift cards,<\/strong> coupled with fast payment processing.<\/li>\n<\/ul>\n
- Efficient tour rescheduling features<\/strong> that save hours of work for weather-dependent operators.<\/li>\n<\/ul>\n
- Flexible pricing options<\/strong>, including dynamic pricing and tipping features that can significantly boost revenue.<\/li>\n<\/ul>\n
- Strong feature set <\/strong>that integrates multiple resellers and booking platforms into one calendar.<\/li>\n<\/ul>\n
- User-friendly design<\/strong> with a clean, attractive interface and a straightforward booking process.<\/li>\n<\/ul>\n
- Exceptional, personalised customer service<\/strong> with dedicated account managers available for calls and emails.<\/li>\n<\/ul>\n
- Includes powerful analytics and reporting capabilities to understand where they\u2019re winning and where they can improve.<\/li>\n<\/ul>\n
- Packs in a variety of growth drivers (like OTA integrations and its in-built partner network) to help them scale smarter.<\/li>\n<\/ul>\n
- Offers essentials to manage all of their business\u2019s moving parts and back-office operations (with booking, availability, product, resource, and channel management).<\/li>\n<\/ul>\n
- High fees are anything above 6% \u2014 we see FareHarbor<\/a>, Peek Pro<\/a>, and TripWorks now charging these steep fees (with Peek Pro charging as high as 8%).<\/li>\n<\/ul>\n
- Moderate fees are usually between 3% and 4% \u2014 brands like Checkfront<\/a>, BookingHound, and Beyonk fall in this category.<\/li>\n<\/ul>\n
- Merchant service fees: <\/strong>2.9% + 30\u00a2 for each booking<\/li>\n
![\"Online](\"https:\/\/www.bokun.io\/wp-content\/uploads\/2024\/07\/bokun-online-travel-agencies.gif\")
<\/p>\n